Customer-Centered Research Expert

1 month ago


Hyderabad, Telangana, India ServiceNow Full time

ServiceNow is seeking a Customer-Centered Research Expert to join our team.

We are looking for a skilled researcher with a strong background in customer-centered research techniques to help us define and design products that meet the needs of our customers.

This role will involve working closely with product managers and designers to understand customer needs and preferences, and using this information to inform product development and design decisions. The ideal candidate will have a portfolio of work demonstrating their ability to apply customer-centered research techniques to drive business outcomes.

The Customer-Centered Research Expert will be responsible for designing and executing research studies, analyzing data, and synthesizing insights to inform product strategy. They will also work closely with cross-functional teams to ensure that research findings are incorporated into product development and design processes.

The successful candidate will have:

  • Solid experience in applying customer-centered research techniques to product definition and design
  • Understanding and experience in defining, planning, and executing research studies, including outlining objectives, goals, and timelines
  • A portfolio with examples of work representing research that influenced great insights or experiences

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.

Benefits include health insurance, retirement plans, paid time off, and opportunities for professional growth and development.

At ServiceNow, we value diversity, equity, and inclusion, and strive to create an accessible and inclusive experience for all candidates. We are committed to making our workplace welcoming and inclusive for people from diverse backgrounds, including non-traditional paths.



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