Demand Operations Expert

2 days ago

Vadodara, Gujarat, India beBeeRegionalDemandOperationsManager Full time ₹ 20,29,406 - ₹ 30,53,810

We are seeking an experienced Regional Demand Operations Manager to bridge local vendors, SPOCs, and central IT.

Role Overview

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

  • Act as liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.

Key Responsibilities

  • Manage procurement and finance processes, oversee vendor performance, and act as escalation point for localized IT and service issues.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as escalation point for SPOCs facing complex IT/service challenges.
  • Maintain documentation, reporting, and compliance records for regional services.

Required Skills & Experience

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred

  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

Job Requirements

  • Bachelor's degree in relevant field.
  • Demonstrated expertise in regional demand operations management.

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