F&B Operations Manager
1 week ago
Job Title: F&B Operations Manager
Job Summary:
We are seeking a highly skilled F&B Operations Manager to join our team at NOVOTEL. The successful candidate will be responsible for coordinating and assisting in opening and closing duties, supervising junior team members, and ensuring that all tasks are carried out on time and according to departmental standards.
Key Responsibilities:
- Coordinate and assist in opening and closing duties to ensure that all settings are completed according to standards and procedures.
- Supervise junior team members and casual labor under your leadership/section to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations/cancellations in accordance with departmental standards and reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guests' requirements and preferences and deliver food and beverage services in accordance with departmental standards and procedures.
- Ensure that all food and beverage are served according to service standards and up-sell and promote food and beverage offers at every available opportunity to maximize sales revenue.
- Handle guests' complaints and comments tactfully and efficiently and report any complaints, incidents, or other irregularities to management.
- Supervise and assist in assigned work station's activities and oversee the operation of the outlet in the absence of management.
Requirements:
- Secondary/High school education
- Additional certification(s) in Food and Beverage will be an advantage
- Good reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, and PowerPoint
Competencies:
- Good communication and customer contact skills
- Service-oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
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