Customer Experience Specialist

3 weeks ago


Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

Customer Success Associate Role Summary

The Customer Success Associate is a key member of our customer support team, responsible for delivering exceptional customer experiences through various communication channels. This role is ideal for individuals eager to learn and grow with our company, Magnet Brains Software Technology Pvt. Ltd.

Key Responsibilities:

  • Provide high-quality customer support and services, focusing on customer-centric approaches and maintaining a strong Customer Happiness Rating (CHR).
  • Develop a deep understanding of our products and their features.
  • Communicate effectively with customers, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams to resolve customer issues promptly.
  • Identify opportunities for upselling or cross-selling additional products and services.
  • Stay informed about product updates and new features to effectively assist customers.
  • Escalate complex tickets to senior departments as needed.

Requirements:

  • Fresh graduates or individuals eager to learn new technologies and skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Willingness to learn new technologies and contribute to the growth of our company.


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