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Technical Operations Specialist
3 weeks ago
This is a key role within our operations support team, responsible for providing Level 2 support for RTP Rail operations.
","- Perform initial triage and escalate to onshore/offshore leads or L3 support.
- Investigate transaction failures and API errors using logs and SQL queries.
- Log incidents and resolutions in ServiceNow and Confluence.
- Ensure smooth shift handovers with detailed documentation.