Lead Customer Experience Researcher

1 day ago

Mysore, Karnataka, India beBeeUserExperience Full time ₹ 15,00,000 - ₹ 20,00,000
User Experience Researcher

As a User Experience Researcher, you will be responsible for leading user research initiatives to understand customer needs, behaviors, and pain points.

About the Role:

This role is designed for individuals with a passion for understanding human behavior and using that knowledge to drive product decisions. As a UX Researcher, you will work closely with cross-functional teams to embed user insights into product roadmaps, design and execute research studies, and translate findings into actionable insights.

Key Responsibilities:
  • Conduct usability testing, surveys, field studies, diary studies, and in-depth interviews to gather data on customer experiences
  • Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions
  • Collaborate with UX/UI designers, product managers, and engineering teams to ensure user-centered design
  • Evaluate existing digital journeys and recommend usability and conversion improvements
  • Apply mixed-methods research and partner with analytics teams to validate findings
Eligibility Criteria:
  • Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, Design, Behavioral Science, or related field
  • 3-5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations
  • Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude
  • Ability to synthesize complex data into clear, actionable insights
  • Excellent communication and stakeholder management skills; ability to influence product decisions with evidence
Preferred Skills:
  • Prior experience in Financial Services or Fintech
  • Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration
  • Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments)
  • Experience working in Agile/Scrum environments with cross-functional teams

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