Search Platform Leader
1 day ago
As a seasoned leader, you will spearhead the growth of a high-performing team of software engineers focused on enterprise search platforms.
Key responsibilities include providing technical leadership on the implementation and optimization of search experiences, especially those powered by ServiceNows Search framework and other popular search technologies.
Responsibilities- Lead and grow a high-performing team of software engineers.
- Provide technical leadership on the implementation and optimization of search experiences.
- Drive the design and delivery of search capabilities that improve discoverability, relevance, and performance across enterprise applications.
- Partner with product managers, business stakeholders, and cross-functional teams to align engineering delivery with business goals.
- Establish engineering best practices, ensure code quality, and promote a culture of continuous improvement.
- Define and track key performance indicators (KPIs) for search quality, reliability, and user engagement.
- Mentor engineers and foster career growth through feedback, coaching, and development planning.
- Experience integrating AI/ML-powered search experiences or large language model-based retrieval systems.
- Strong understanding of access control, personalization, and multilingual search within enterprise systems.
- Hands-on experience in implementing and optimizing ServiceNow Search capabilities.
- Practical knowledge of one or more enterprise search platforms such as ElasticSearch, Solr, or similar.
- Proven ability to lead technical discussions, evaluate trade-offs, and make informed architectural decisions in large-scale systems.
We approach our work with flexibility and trust. Work personas are categories assigned to employees depending on their work nature and location.
ServiceNow is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.
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