Program Support Specialist

2 weeks ago

Rajkot, Gujarat, India beBeeCoordinator Full time ₹ 9,70,000 - ₹ 15,55,000

About Us:

We're committed to making high-quality education accessible and affordable globally. We achieve this by partnering with top-tier universities across the world, enabling us to offer a wide range of short courses, degree programs, professional certificates, and senior executive programs.

Our unique model combines state-of-the-art technology, innovative curriculum, and hands-on instruction from experienced faculty, mentors, and coaches. This approach has educated over 250,000 individuals worldwide.

We have a global presence with offices in several cities and employ over 2,000 staff members.

We're currently seeking a Program Coordinator to support learners in our LATAM region programs. The ideal candidate will have excellent written and verbal Spanish/Portuguese skills, flexibility to work night shifts (India based), and proficiency in handling communication across multiple channels.

Key Responsibilities
  • Learner Support: Respond to inquiries and resolve issues efficiently to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns.
  • Process Improvement: Identify and implement enhancements to improve program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates.
  • Cross-Functional Coordination: Collaborate with various teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs while ensuring a high-quality participant experience.
Requirements
  • Language Skills: Excellent Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage multiple communication channels.
  • Education: A Bachelor's degree is preferred.
  • Customer Support Experience: Prior experience in customer service or learner support is required.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is beneficial.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.
Benefits

You'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

Others

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment without regard to any characteristic protected by law.

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