
Technical Service Provider
4 days ago
We are seeking a highly skilled and passionate Customer Support Specialist to join our team. As the first point of contact for educators, school administrators, and tech coordinators, you will be responsible for handling support requests via email, chat, and occasional phone support.
Key Responsibilities:- Troubleshoot technical issues across web and mobile applications.
- Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
- Create and maintain clear, user-friendly help documentation and FAQs.
- Identify recurring issues and trends, and help improve internal processes and product functionality.
Maintaining a high level of customer satisfaction and delivering a seamless support experience is crucial to this role. If you have strong troubleshooting skills, excellent written and verbal communication skills, empathy, patience, and a true customer-first mindset, we encourage you to apply.
Requirements:- 5-6 years of professional experience in customer support or technical support.
- Experience supporting SaaS platforms, ideally in Ed Tech or education-adjacent sectors.
- Strong familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
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