
Senior Global Client Support Specialist
2 days ago
We are seeking an experienced and skilled professional to join our team as a Senior International Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to clients across the globe.
As a Senior International Customer Service Representative, you will work independently to resolve customer queries, provide solutions to issues, and offer top-notch services. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with customers via phone, email, or chat.
To succeed in this role, you should possess:
- Quick-thinking problem-solving skills, allowing you to work under pressure.
- Punctuality and pride in professionalism.
- Fantastic customer service skills and exceptional communication abilities.
- A knack for organization and multitasking in a fast-paced environment.
In return for your hard work and dedication, we offer:
- Flexible work arrangements, including remote work options.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
Please note that this is a full-time position, requiring a minimum of 9 hours per week, Monday to Friday, between 5:30 pm and 9:00 am. Weekend availability is also necessary. US Shifts may be required.
This role requires excellent business communications skills in English language for phone, chat, and email support. You should be well-versed in office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required.
The recruitment process involves India office interview, Head Quarter (Canada) office interview, and trial for a week or two weeks depending on requirement. Additional rounds of interview may be conducted based on requirements.
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