Customer Support and Embroidery Design Specialist

1 week ago


Kozhikode, Kerala, India Peekaboo Designs Full time

We are a growing Etsy shop specializing in embroidered portrait designs on sweatshirts and hoodies. Our mission is to create personalized, high-quality products that our customers love.

About the Job

We're looking for a creative and detail-oriented individual to join our team full-time. This role combines design skills with excellent customer service. You will be responsible for creating outline designs from client-provided photos and assisting with customer communication to ensure a seamless experience.

Key Responsibilities:
  • Create clean and precise portrait outline designs based on client-provided images for embroidery.
  • Use design software to prepare files that meet embroidery requirements (basic design knowledge is sufficient; training can be provided).
  • Communicate with clients through Etsy messages, addressing inquiries, resolving issues, and ensuring customer satisfaction. Proficiency in English is a must as you will be connecting with the clients from North America.
  • Collaborate with the team to refine designs and ensure they align with customer expectations.
  • Maintain and update spreadsheets to track orders, customer details, and design progress.
Qualifications:
  • B basic to intermediate design skills; experience with design software (e.g., Adobe Illustrator, Photoshop, or similar tools) is a plus.
  • Strong communication skills with the ability to interact professionally and empathetically with clients.
  • Attention to detail and a commitment to producing high-quality work.
  • Basic understanding of spreadsheets (e.g., Microsoft Excel, Google Sheets) to manage and track data.
  • Ability to manage time effectively and prioritize tasks in a remote work environment.
  • Experience in embroidery design or working with Etsy is a bonus but not required.
Benefits:

We offer a competitive salary of ₹12,000 INR per month, with potential bonuses ranging from ₹3,000 to ₹5,000 during peak seasons, depending on business performance.

You will also have the opportunity to work in a flexible schedule during off-season periods (January-April, July-October), with lighter workloads during these months.



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