Telecommunications Support Professional

1 week ago


Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 3,200 - ₹ 4,999

We are seeking a highly skilled Technical Support Specialist to provide world-class customer service.

Key Responsibilities
  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing excellent communication skills.
  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
  • Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolution resources for customer repair problems.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Escalates appropriate technical issues to upper-level technical support when needed.

The ideal candidate should have 0-5 years of experience in International Technical Support (Voice) who is comfortable working in a 24*7 environment. The candidate should have excellent communication skills and experience with ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.

Required Skills: Excellent communication skills, international technical support experience, ability to work in a 24*7 environment.

Preferred Qualifications: 0-5 years of experience in International Technical Support (Voice).



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