Chief Technical Network Solutions Expert

2 weeks ago

Pushkar, Rajasthan, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 22,00,000

Job Title: Senior Network Support Engineer

We seek a seasoned professional to fill this role, responsible for delivering expert-level technical support and troubleshooting for complex network-related issues.

Key Responsibilities:
  • Support all of client's Network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.
  • Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development teams (as and when needed).
  • Investigate areas of misalignments or issues that are critical dead-ends and provide suggestions to mitigate them.
  • Identify issues through support trends and suggest corrective actions to prioritize resolution of specific high-touch issues.
  • Share ideas to enhance the product UX.
  • Perform lab recreates in our internal lab setup as part of the troubleshooting, as and when necessary.
  • Provide support and mentoring to the Tier 1 team members in complex troubleshooting scenarios.
  • Stay up-to-date on latest features and trending technology, participating in team communication, and keeping up with enterprise and networking trends.
  • Work closely with other members of Customer Engineering as well as both Software and Hardware development teams in diagnosing problems and communicating them in multiple technical contexts.
  • Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.
  • Read and analyze packet captures using Wireshark/tcpdump to resolve sophisticated networking issues on customers' devices.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Requirements:
  • Knowledge of the networking industry, products, and protocols.
  • Knowledge of TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE, ICMP, IPv4 & IPv6, IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT etc.
  • Experience with troubleshooting utilities such as Ping, Traceroute, Wireshark is highly desired.
  • Proven work experience to troubleshoot complex and dynamic customer environments.
  • Expertise in balancing communications needs of each customer case.
  • A strong analytical mind and ability to triage.
  • A high aptitude for learning and teaching is required.
  • Excellent written and verbal communication skills.
  • Ability to clearly articulate matters to customers.
  • Outstanding customer service skills.
  • Account management, follow-through, and attention to detail.
  • Ability to multitask and adapt to fast-paced environment.
  • 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.
Education:
  • Bachelor's/Master's Degree in Engineering/Computer Science/IT is preferred but not mandatory.
  • Networking certifications are a plus.

  • Chief Network Architect

    2 weeks ago

    Pushkar, Rajasthan, India beBeenetwork Full time ₹ 20,00,000 - ₹ 25,00,000

    Network Architectural ExpertWe are seeking a highly skilled Network Lead to shape and deliver secure, scalable network architectures for leading enterprise clients.Design and Implement Robust Network Architectures:Shape the Future of Enterprise NetworkingThe ideal candidate will possess strong technical expertise in data center networking, security,...

  • Chief Enterprise Network Strategist

    1 week ago

    Pushkar, Rajasthan, India beBeeStrategist Full time ₹ 1,92,00,000 - ₹ 2,56,00,000

    We are seeking a visionary Chief Enterprise Network Strategist to lead the development and implementation of our enterprise-wide IT and OT network infrastructure strategy.This role requires a perfect blend of technical expertise, leadership, and project delivery skills, with a focus on cloud connectivity, network security, segmentation, and emerging...

  • Wireless Networking Solutions Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeWLAN Full time ₹ 20,00,000 - ₹ 40,00,000

    WLAN Expert WantedWe are seeking skilled professionals with expertise in wireless networking solutions.

  • Radio Access Network Expert Wanted

    1 week ago

    Pushkar, Rajasthan, India beBeeNetwork Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

    Radio Access Network Expert WantedWe are seeking a highly skilled professional to lead the design and implementation of Radio Access Networks (RAN).Conduct comprehensive tests and validations of RAN functionalities, ensuring compliance with standards and requirements.Select radio solutions as per project requirements, defining wireless coverage needs.RAN...

  • Technical Network Documentation Expert

    2 weeks ago

    Pushkar, Rajasthan, India beBeeDocumentation Full time ₹ 10,00,000 - ₹ 15,00,000

    Network Documentation SpecialistAbout the Role:We are seeking a detail-oriented professional to create and implement a structured documentation framework within Confluence for our network across multiple sites. The primary focus is to establish templates and organization for as-built diagrams, contact information, runbooks, and design guidelines.Key...

  • Chief Security Solutions Architect

    2 weeks ago

    Pushkar, Rajasthan, India beBeeSecurity Full time US$ 1,00,000 - US$ 1,20,000

    About This RoleThis role focuses on delivering next-generation security solutions to our clients. As an integral member of our team, you will contribute to designing and implementing intricate projects.As a technical expert, you will provide guidance and support to customers, helping them secure their environments. You will engage directly with clients and...

  • Network Security Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeNetwork Full time ₹ 25,00,000 - ₹ 35,00,000

    Job DescriptionAs a seasoned network security specialist, you will be responsible for managing and owning support tickets related to existing customer services. Your primary goal will be to provide expert-level technical support to customers and ensure that their issues are resolved efficiently and effectively.The ideal candidate will have a strong...

  • Chief Network Strategist

    1 week ago

    Pushkar, Rajasthan, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 20,00,000

    Network Infrastructure SpecialistAbout the PositionA Network Infrastructure Specialist plays a vital role in designing, implementing, and maintaining an organization's network infrastructure. This position requires a blend of technical expertise, strategic thinking, and collaboration with various teams to ensure efficient and reliable operation of IT...

  • Chief Information Security Strategist

    1 week ago

    Pushkar, Rajasthan, India beBeeCybersecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We are seeking a seasoned Chief Information Security Strategist to lead our Global Security Operations Center (SOC).Job OverviewThis strategic role will strengthen our global cybersecurity posture and engage directly with clients in Japan.Key Responsibilities:Design and establish a scalable, resilient SOC framework that aligns with global standards.Lead the...

  • Expert Network Troubleshooter

    1 week ago

    Pushkar, Rajasthan, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 15,00,000

    Technical Support Specialist Job DescriptionOur team is seeking a skilled Technical Support Specialist to provide post-sales support to customers and partners globally. As part of our Global Customer Technical Support team, this role involves providing timely and effective solutions to software and hardware problems.Communicate with customers by listening to...