Clinical Operations Manager

1 day ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

About Illusion Dental Laboratory

We are a leading dental laboratory dedicated to providing high-quality prosthetic solutions. Our team of skilled professionals is passionate about delivering exceptional patient care and satisfaction.

Job Title: Clinical Operations Manager (Dental Lab)

We are seeking an experienced Clinical Operations Manager to join our team. As a key member of our leadership group, you will be responsible for overseeing the clinical aspects of our operations, ensuring seamless coordination between departments, and driving customer satisfaction.

Key Responsibilities:

  • Maintain accurate records of customer interactions, including feedback and data analysis to identify trends and areas for improvement.

  • Offer expert consultation to prosthodontists and general dentists in complex cases, utilizing your knowledge and experience to provide valuable insights.

  • Regularly coordinate with different departments to ensure smooth operations and efficient communication.

  • Address customer complaints promptly and effectively, working closely with the team to resolve issues.

  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve customer satisfaction and loyalty.

  • Foster a culture of excellence within the team, identifying opportunities for growth and development, and conducting training sessions to maximize potential.

  • Develop and implement strategies to enhance customer satisfaction and loyalty, leveraging your expertise to drive business success.

Requirements:

  • A minimum of 2 years of experience in a similar role, preferably in a dental laboratory or related field.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders.

  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

  • Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.

  • Comfortable working in a non-clinical role, with a focus on operational management and customer satisfaction.

  • Mon to Sat working schedule.

Compensation and Benefits:

The estimated salary for this position is $85,000 - $110,000 per annum, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Why Join Us?

At Illusion Dental Laboratory, we value our employees' contributions and offer a supportive work environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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