Clinical Operations Manager
1 day ago
About Illusion Dental Laboratory
We are a leading dental laboratory dedicated to providing high-quality prosthetic solutions. Our team of skilled professionals is passionate about delivering exceptional patient care and satisfaction.
Job Title: Clinical Operations Manager (Dental Lab)
We are seeking an experienced Clinical Operations Manager to join our team. As a key member of our leadership group, you will be responsible for overseeing the clinical aspects of our operations, ensuring seamless coordination between departments, and driving customer satisfaction.
Key Responsibilities:
Maintain accurate records of customer interactions, including feedback and data analysis to identify trends and areas for improvement.
Offer expert consultation to prosthodontists and general dentists in complex cases, utilizing your knowledge and experience to provide valuable insights.
Regularly coordinate with different departments to ensure smooth operations and efficient communication.
Address customer complaints promptly and effectively, working closely with the team to resolve issues.
Stay up-to-date with industry trends and best practices, applying this knowledge to improve customer satisfaction and loyalty.
Foster a culture of excellence within the team, identifying opportunities for growth and development, and conducting training sessions to maximize potential.
Develop and implement strategies to enhance customer satisfaction and loyalty, leveraging your expertise to drive business success.
Requirements:
A minimum of 2 years of experience in a similar role, preferably in a dental laboratory or related field.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.
Comfortable working in a non-clinical role, with a focus on operational management and customer satisfaction.
Mon to Sat working schedule.
Compensation and Benefits:
The estimated salary for this position is $85,000 - $110,000 per annum, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Why Join Us?
At Illusion Dental Laboratory, we value our employees' contributions and offer a supportive work environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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