Clinical Trials Operations Coordinator

2 weeks ago


Mumbai, Maharashtra, India Marken Full time

Job Summary

As a Clinical Trials Operations Coordinator at Marken, you will play a vital role in ensuring the smooth operation of clinical trials logistics. Your primary responsibility will be to provide exceptional customer service and support to internal and external customers.

Main Responsibilities

  • Monitor shipments on a daily basis to ensure timely collection and delivery within agreed time frames.
  • Collaborate with customers, internal and external, to develop excellent working relationships and resolve shipment-related issues.
  • Work closely with patients to ensure collection requirements are met and they are informed throughout the process.
  • Process booking requests and generate shipping documentation as needed.
  • Liaise with relevant departments to ensure customer requirements are met.
  • Coordinate logistics with Marken offices and local service providers.
  • Enter clinical trial sites into Marken's database, as required.
  • Handle general telephone and email requests from external customers and internal offices.
  • Prepare and distribute country-specific project documentation.
  • Filing and archiving as necessary.

Requirements

  • Proficient in Microsoft Suite (Excel, Word, Outlook).
  • Knowledgeable about computers.
  • Understanding of Aviation/Airline networks.
  • Excellent communication and influencing skills.
  • Strong problem-solving and prioritization skills.
  • Flexibility in working hours, including weekend coverage in some cases.


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