Clinical Trials Operations Coordinator
2 weeks ago
Job Summary
As a Clinical Trials Operations Coordinator at Marken, you will play a vital role in ensuring the smooth operation of clinical trials logistics. Your primary responsibility will be to provide exceptional customer service and support to internal and external customers.
Main Responsibilities
- Monitor shipments on a daily basis to ensure timely collection and delivery within agreed time frames.
- Collaborate with customers, internal and external, to develop excellent working relationships and resolve shipment-related issues.
- Work closely with patients to ensure collection requirements are met and they are informed throughout the process.
- Process booking requests and generate shipping documentation as needed.
- Liaise with relevant departments to ensure customer requirements are met.
- Coordinate logistics with Marken offices and local service providers.
- Enter clinical trial sites into Marken's database, as required.
- Handle general telephone and email requests from external customers and internal offices.
- Prepare and distribute country-specific project documentation.
- Filing and archiving as necessary.
Requirements
- Proficient in Microsoft Suite (Excel, Word, Outlook).
- Knowledgeable about computers.
- Understanding of Aviation/Airline networks.
- Excellent communication and influencing skills.
- Strong problem-solving and prioritization skills.
- Flexibility in working hours, including weekend coverage in some cases.
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