Senior Quality Specialist
1 week ago
We are seeking a seasoned Quality Analyst to join our team.
Key Responsibilities:- Monitor and evaluate customer interactions to ensure quality standards are met, delivering exceptional results through meticulous analysis and problem-solving skills.
- Provide constructive feedback and coaching to enhance performance, fostering a culture of continuous improvement and employee growth.
- Identify process gaps and suggest improvements to increase efficiency, driving business success through strategic planning and collaboration.
- Ensure compliance with organizational guidelines and policies, upholding the highest standards of ethics and integrity.
- Strong analytical and communication skills, with the ability to distill complex data into actionable insights.
- Prior experience in Quality Assurance in a BPO environment is highly desirable, with a proven track record of driving quality excellence.
- Knowledge of the E-Commerce domain is an added advantage, with a strong understanding of industry trends and best practices.
- Ability to work in a fast-paced environment and adapt to change, with a flexible and agile mindset.
- Be part of a dynamic and supportive team that values career growth and learning opportunities, with a commitment to employee development and well-being.
- Work with a global leader in outsourcing solutions, leveraging cutting-edge technology and innovative approaches to drive business success.
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