Senior Quality Assurance Specialist
4 weeks ago
A critical role in ensuring the quality and integrity of content moderation activities within an organization is the Moderation Senior Quality Assurance (QA) position.
Key Responsibilities:
- Develop and implement effective quality assurance programs for content moderation.
- Design and execute methods for evaluating content quality, including audits and random sampling.
- Analyze moderator performance data to identify areas for improvement.
- Provide guidance and constructive feedback to moderators to enhance their performance.
- Monitor individual and team performance metrics.
- Ensure content moderation practices align with platform and content policies.
- Identify and correct instances of non-compliance or inconsistent moderation decisions.
- Foster a feedback loop between operational teams and QA evaluations to support ongoing improvement.
- Collaborate with moderating team leaders to resolve issues and implement corrective measures.
- Maintain detailed records of QA evaluations and findings.
Qualifications and Requirements:
- Bachelor's degree in a relevant field (e.g., communications, quality assurance, or a related field).
- Fluent English language skills, with a minimum C1 level.
- Excellent verbal and written communication skills in English and Nepali, with the ability to convey ideas clearly and concisely.
- Proven track record of success in quality assurance or content moderation roles, emphasizing process improvement.
- High levels of critical and analytical thinking.
- Excellent attention to detail and error detection skills.
- Proficiency with QA software and tools.
- Knowledge of content standards and norms for online platforms.
- Ability to coach and deliver constructive feedback.
- Skills in data analysis and reporting.
- Team management experience is preferred.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and continuing education.
- Fulfilling and rewarding work contributing to improved mental well-being.
- Contribution to the overall mental health and wellness of the community.
Interested candidates are invited to submit their resumes, expressing their interest in the position.
Only shortlisted candidates will be contacted by the HR team.
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