Senior Project Delivery Manager

17 hours ago

Kanpur, Uttar Pradesh, India beBeeProject Full time ₹ 50,00,000 - ₹ 1,00,00,000

At the forefront of innovation, we are seeking a visionary leader to spearhead our IT and Managed Services projects. The ideal candidate will possess a strong foundation in project management principles, hands-on experience with Managed Services delivery, and expertise in Agile methodologies.

Key Responsibilities
  • Oversee the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and governance.
  • Drive service delivery with a focus on SLAs, governance, compliance, and continuous service improvement (CSI).
  • Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
  • Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
Requirements
  • Strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience.
  • Demonstrated ownership and accountability, driving deliverables with minimal supervision.
  • Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations.
  • Flexibility to work in shift timings for real-time collaboration with global clients.

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