Reservations Operations Coordinator

3 days ago

Kozhikode, Kerala, India beBeeHospitality Full time ₹ 4,20,000 - ₹ 4,80,000
Reservations Specialist Opportunity

We are seeking a talented Reservations Specialist to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong communication skills.

Job Summary:

The Reservations Specialist will be responsible for managing reservations across various channels, including online travel agencies (OTAs), direct bookings, and offline channels. The successful candidate will have excellent communication skills, a strong understanding of hospitality operations, and the ability to work independently with minimal supervision.

  • Manage reservations across OTAs, direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and WhatsApp.
  • Maintain accurate data on property management systems (PMS) and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Create standard operating procedures (SOPs), email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily/weekly/monthly booking and revenue reports.
Requirements
  • Education: Degree or Diploma in Hospitality or related field.
  • Experience: 3+ years in reservations/front office in hospitality.
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
  • Understanding of PMS and rate management.
  • Excellent communication skills (English; other languages a plus).
  • Proficient in MS Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a dynamic environment.
Benefits
  • Direct mentorship from experienced professionals.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Career growth into a Reservations Manager role as the company expands.

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