Head of Corporate Learning

2 days ago

Kollam, Kerala, India beBeeLuxury Full time ₹ 12,00,000 - ₹ 20,50,000

Job Overview

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Da Milano is a luxury leather accessories brand known for offering high-quality products. Founded in 1989, the brand has maintained a reputation for exceptional craftsmanship, backed by a lifetime service warranty on all products.

Role Responsibilities

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  • Design and implement the learning and development strategy across the organization with a strong focus on luxury retail excellence.">
  • Ensure that employees embody the brand's values, deliver exceptional customer experiences, and continuously upskill to meet evolving business needs.">
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Key Responsibilities

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The individual will be responsible for managing training programs across product knowledge, client handling, soft skills, leadership development, and compliance, ensuring alignment with global brand standards.

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  • Develop and execute the overall training and learning strategy for the company, aligned with business objectives.">
  • Identify training needs through TNI and partner with leadership to design customized programs.">
  • Build a training roadmap for all levels — frontline staff, store managers, HO employees, and leadership teams.">
  • Work closely with Retail Operations, Merchandising, and HR to embed training in business culture.">
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Training Delivery

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Implement e-learning and blended learning solutions to enhance accessibility.

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  • Deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, Bespoke service for HNI customers, and on enhancing overall Customer experience.">
  • Develop product knowledge sessions in collaboration with design/merchandising teams.">
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Quality & Standards

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Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.

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  • Establish KPIs and reporting metrics for training impact.">
  • Standardize induction programs for all new hires.">
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Innovation & Continuous Improvement

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Introduce new learning methodologies (digital learning platforms, gamification, microlearning).

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  • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.">
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Qualifications & Experience

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Required qualifications and experience include:

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  • Master's degree in HR, Business, or related field.">
  • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.">
  • Prior experience in luxury retail, fashion, or hospitality is mandatory.">
  • Exposure to digital learning platforms, instructional design, and global training standards preferred.">
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Key Skills & Competencies

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Strong knowledge of luxury retail, customer service excellence, and brand management are essential. Leadership and people management skills, as well as analytical mindset and stakeholder management are also required.

"]},

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