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Senior Manager

1 month ago

Hyderabad, Telangana, India Credence HR Services Full time

Job Summary:

We are seeking a highly experienced Senior Manager to lead our Transformation initiatives across the BFS domain. The ideal candidate will have a strong background in Process Excellence, Operational Excellence, and RPA.

Key Responsibilities:

  • Drive Transformations/Process Excellence initiatives across the BFS domain.
  • Led the automation program to meet requirements, manage UAT, and oversee go-live for specific accounts.
  • Identify suitable processes for automation and develop business cases, project charters, and documentation.
  • Achieve targeted FTE benefits and assess business impacts.
  • Collaborate with operations and customers to validate automation opportunities.
  • Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
  • Apply data aggregation and mining techniques for insights through dashboards and reports.
  • Manage multiple projects, address delays, and oversee project execution.
  • Supervise and coach project teams, both client and internal.
  • Handle client expectations, review deliverables, and support proposal creation and effort estimation.

About Credence HR Services:

Credence HR Services is a leading provider of HR solutions. We are committed to delivering exceptional service and value to our clients.