Automotive Parts Sales and Support Specialist
4 days ago
Job Title: Automotive Customer Service Representative
We are seeking an experienced customer service professional to join our remote team as a key contributor in managing daily customer requests and providing member support across multiple channels.
The ideal candidate will have excellent communication skills, a customer-centered approach, and a willingness to learn and grow with our organization.
Responsibilities include:
- Managing customer inquiries and complaints in a timely and efficient manner.
- Providing product information and sales support to customers.
- Processing returns and related requests in accordance with company policies.
- Identifying and assessing customer needs to achieve satisfaction.
- Maintaining accurate records of customer interactions.
Requirements:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge.
- Technical or engineering background.
- Proficiency in English.
To be successful in this role, the selected candidate must demonstrate the ability to work effectively under pressure, multitask, and prioritize tasks efficiently. The individual will undergo extensive training to enhance their customer service skills and knowledge of our products and services.
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