Car Care Support Agent

18 hours ago

Jaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 65,00,000 - ₹ 70,00,000
Customer Support Professional

About the Role:

We're looking for a motivated and empathetic Customer Support Specialist to join our growing team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service experiences that exceed customer expectations.

Your primary focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. This is not a hard-selling role; instead, you'll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.

You will also play a crucial role in keeping the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.

The ideal candidate will have a proven track record of success in customer-facing roles, with excellent communication skills, a strong ability to build rapport, and a passion for delivering exceptional customer experiences.

This full-time position offers a competitive salary, generous time off, and a comprehensive benefits package, including company-provided equipment.

Key Responsibilities:

  • Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.

Requirements:

  • Experience: 2+ years in a customer-facing role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.

Benefits:

  • Salary: Competitive compensation package.
  • Time Off: Generous annual leave plus bank holidays.
  • Equipment: Company laptop provided.

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