Leading Java Technology Expert

2 days ago

Coimbatore, Tamil Nadu, India beBeeJavaEngineer Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

About this role:

We are seeking a skilled Java Production Support Engineer to play a critical part in maintaining and enhancing our production systems.

  • Key Responsibilities:
  • Use technical and analytical skills to solve critical customer/field technical escalations from our Support, Professional Services, Sales and Pre-Sales.
  • Collaborate with the Engineering team to develop solutions for customer reported problems.
  • Participate in daily scrum meetings to update the development team about the ongoing escalation and their statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Build tools and techniques to help with Root Cause Analysis using available data and code base.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Work with Product management team to identify and implement backlog requirements which could add value to the product.

Requirements:

  • Bachelor's degree.
  • 6+ years' experience in technical product support type role. Preferably in escalations team.
  • Experience working as L3 escalation engineer taking care of complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issue.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database

A values-driven, people-centric & inclusive work environment:

Persistent Systems Ltd is dedicated to fostering diversity and inclusion in the workplace. We welcome applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference.

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