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Delivery Operations Lead

7 days ago

Bengaluru, Karnataka, India Amazon Full time
Key Responsibilities
Become a subject matter expert for Amazon Logistics (AMZL) and customer service processes and systems.

Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations.

Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management

Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.

Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

This role requires working with cross-functional teams to drive process improvements and innovation across the entire delivery value chain.