Delivery Operations Manager

2 days ago


Bengaluru, Karnataka, India Amazon Full time

At Amazon, we're committed to being the most customer-centric company on earth. To achieve this, we need talented individuals who can drive operational excellence in our transportation team. As a Delivery Operations Manager, you will be responsible for defining, building, and executing the delivery process from delivery stations to customer addresses.

Key Responsibilities:
  • Shift Operations: Ensure efficient delivery operations at our Distribution Centers (DCs) and support the DC Manager in performance management.
  • Team Management: Engage closely with the delivery team, develop, and maintain a highly motivated and performance-driven team.
  • Process Improvement: Continuously improve the delivery process and attain a sustained level of delivery performance through process and training improvements.

You will analyze data reports to identify performance bottlenecks and implement improvements. Additionally, you will initiate Kaizen processes to enhance quality standards, reduce waste, and eliminate unnecessary work.

Essential Skills:
  • Strong Leadership: Strong leadership capabilities and people management skills are essential for this role.
  • Communication: Good communication skills are necessary to communicate effectively with individuals and teams.
  • Analytical Skills: Analytical skills are required to analyze and interpret information, identifying key facts, and reviewing alternatives to determine advantages and associated risks.


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