Delivery Manager

3 weeks ago

Bengaluru, Karnataka, India Intertec Softwares Pvt Ltd Full time

JOB TITLE: Delivery Manager - MBA

JOB PURPOSE: To manage delivery of Dynamics 365 ERP and CRM Projects and support operations regionally

QUALIFICATION: BE/BTech/B.Sc./Diploma

EXPERIENCE: 12 18 Years

CERTIFICATIONS: MANDATORY (CAPM or PMP); DESIRABLE (AGILE, SCRUM)

MANDATORY TRAININGS ATTENDED: Any enterprise ERP

REPORTING TO: Director

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

  • Project & Delivery Management:
  • Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.
  • Establish and maintain project key performance indicators (KPIs) and support service level agreements (SLAs) and to track quality and client satisfaction.
  • Manage a combination of dedicated and shared resources for each engagement, ensuring optimal staffing and efficiency.
  • Lead project managers in planning, executing, monitoring, and closing projects, ensuring delivery excellence.
  • Define and enforce delivery best practices, methodologies, and governance frameworks.
    • Resource & Performance Management:
    • Lead teams, including project managers, consultants and leads to deliver Dynamics 365 solutions across multiple engagements of projects and support contracts.
    • Provide guidance, mentorship, and performance management for team members to achieve high standards of service.
    • Develop and maintain a structured resource pyramid to ensure optimal skill mix, cost efficiency, and sustainable growth.
    • Drive billable utilization and align resources effectively across projects to maximize profitability.
    • Develop strong understanding of Microsoft Dynamics 365 ecosystem, including Finance & Operations, Customer Engagement, and Power Platform.
      • Client Relationship Management:
      • Establish and maintain strong relationships with key stakeholders, including clients, internal leadership, and partners.
      • Conduct regular client reviews, addressing concerns, gathering feedback, and identifying opportunities for additional services or solutions.
      • Act as the escalation point for project and support-related issues, ensuring timely resolution and customer satisfaction.
        • Delivery Governance & Risk Management:
        • Responsible for project planning, scheduling, and execution, ensuring alignment with business objectives.
        • Identify potential risks and develop mitigation plans to address them proactively in projects and support.
        • Negotiate change management conflicts with clients as per scope and contract.
        • Ensure proper documentation of project progress, changes, and final outcomes.
          • Financial and P&L Management:
          • Responsible for the financial performance of the delivery unit, ensuring revenue targets, cost control, and profitability objectives are met.
          • Monitor project budgets, billing cycles, and contract adherence to maximize commercial success.
          • Work closely with sales, presales, and account management teams to support business growth and ensure seamless project handovers.

TECHNICAL SKILLS/ COMPETENCIES:

MANDATORY

  • Overall 12+ years of experience with at least 6+ years in project and delivery management of ERP programs.
  • Demonstrated ability to manage multiple projects and support engagements with geographically distributed teams.
  • Strong Knowledge on:
  • Project Control Tools
  • Risk Management
  • Microsoft Projects
  • Capacity Management
  • Visio

OPTIONAL

  • Specific expertise on Microsoft Dynamics 365 F&O, Supply Chain and CRM projects for at least 3 years
  • Application Managed Services sizing and execution governance

SOFT SKILLS:

  • MANDATORY
  • Excellent leadership and interpersonal skills.
  • Proficiency in stakeholder management and conflict resolution.
  • Conflict management and negotiation skills
  • Analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills in English

  • Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Wipro Full time

    We are looking for a self-driven success oriented and inspiring leader for the position of Cluster Delivery Head CDH for Wipro Salesforce practice to manage Salesforce accounts engagements leader shall be responsible for executing delivery of multiple accounts across market unit and ensuring customer success profitable growth employee satisfaction ...

  • Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ThoughtFocus Full time

    Senior Delivery Manager Job Summary We are seeking an experienced Senior Delivery Manager to lead and oversee large-scale application development projects. The ideal candidate will have a proven track record of managing high-performing teams of 50+ members in a dynamic and fast-paced environment, ensuring timely delivery of complex software solutions. Key...

  • Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    Greetings from Netsach - A Cyber Security Company.Job Description Minimum of 8+ years of experience in project management within the telecom OSS/BSS domain. Experience in managing complex, large-scale projects is preferred. Delivery Manager in Telecom OSS/BSS is responsible for ensuring the timely, within-budget, and quality delivery of OSS/BSS projects....

  • Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Xebia Full time

    Job Description: Delivery Manager (Airline Industry) The Delivery Manager is responsible for overseeing the end-to-end delivery of IT solutions, projects, and services tailored to the airline industry. This role demands a blend of technical expertise, industry knowledge, and strong leadership skills to ensure seamless execution of projects, alignment with...

  • Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Title:Delivery Manager - Life & Annuity InsuranceFunction:Life & Annuity InsuranceExperience:20+ YearsLocation:BengaluruOR Chennai,India On -Site (Full Time)Job Summary –As an Application Delivery Manager, you will be responsible for leading the delivery for multiple client engagements in the Insurance space. You will be supporting in presales...

  • Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Title:Delivery Manager - Life & Annuity InsuranceFunction:Life & Annuity InsuranceExperience:20+ YearsLocation:BengaluruOR Chennai,India On -Site (Full Time)Job Summary –As an Application Delivery Manager, you will be responsible for leading the delivery for multiple client engagements in the Insurance space. You will be supporting in presales...

  • Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Wipro Full time

    Role Purpose The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do Delivery Management Ensure seamless delivery of projects in an account Interact with presales team during RFP stage/...

  • Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India 7Dxperts Full time

    Job DescriptionCompany DescriptionWe are 7Dxperts, a dynamic company focused on driving growth and innovation in data, analytics, machine learning, and geospatial technology. As a strategic spin-out from zsah ltd, we are dedicated to investing in tailored solutions and our team. We believe in solving industry-specific problems with targeted accelerators and...

  • Delivery Manager

    5 hours ago

    Bengaluru, Karnataka, India Mphasis Full time

    About the jobJob Title: Delivery Manager - Life & Annuity InsuranceFunction: Life & Annuity InsuranceExperience: 20+ YearsLocation: Bengaluru OR Chennai, India On - Site (Full Time)Job Summary – As an Application Delivery Manager, you will be responsible for leading the delivery for multiple client engagements in the Insurance space. You will be supporting...

  • Delivery Manager

    3 days ago

    Bengaluru, Karnataka, India Unison consulting pte ltd Full time

    Experience : Relevant experience in SAP PAPM and Banking DomainAbout the Job :We are looking for an experienced Delivery Manager to lead and manage a team comprising SAP PAPM Developers, BA Risk & Liquidity, and Testers. The role involves overseeing the Book of Work and dashboards in Azure DevOps, ensuring smooth project execution, and managing releases...

  • Delivery Manager

    7 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and experienced Technical Infrastructure Delivery Manager to oversee the planning, execution, and delivery of IT infrastructure projects. This role requires a deep understanding of enterprise infrastructure, cloud technologies, network architecture, and IT service management. The ideal candidate will...

  • Delivery Manager

    4 days ago

    Bengaluru, Karnataka, India Wipro Full time

    Delivery Manager / Technical Program Manager We are seeking an experienced Delivery Manager / Technical Program Manager to join our team. Prior experience in managing green field projects is essential for this role. The ideal candidate should have a strong technical background in C/C++/Java/.NET, with Java being a desirable skill. Retail or Payments domain...

  • Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Infinx Full time

    Delivery Manager -Requirements:• Bachelor's or master's degree in business, engineering or a related field.• 12+ years of experience in project management, software product implementation and customer engagement.• Proven track record of managing multiple projects simultaneously, ensuring on-mark and on-time delivery.• Strong problem solving,...

  • Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Summary – We are seeking a highly skilled and experienced Technical Infrastructure Delivery Manager to oversee the planning, execution, and delivery of IT infrastructure projects. This role requires a deep understanding of enterprise infrastructure, cloud technologies, network architecture, and IT service management. The ideal candidate will have...

  • Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    Role:SAP - Delivery Partner/ ManagerExpectations are as below: - Strong S/4 HANA experience – in delivery S/4 HANA projects - One module expertise esp in S/4HANA . - end to end experience of min 5 projects in SAP - lead presales function for e2e S/4 HANA - good communication - work location in Bangalore

  • Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Wipro Full time

    Role - Delivery Manager / Technical Program Manager Exp - 18+ years Location - Hyderabad / Bangalore Domain - BFSI Prior experience in managing green field projectsSome Technical background in C/C++/Java/.NET. Java is good to have. Retail or Payments domain experience is desirable.Experience managing 80-100 member teamsA good tech background working in...

  • Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Wipro Full time

    Role - Delivery Manager / Technical Program Manager Exp - 18+ years Location - Hyderabad / Bangalore Domain - BFSI Prior experience in managing green field projectsSome Technical background in C/C++/Java/.NET. Java is good to have. Retail or Payments domain experience is desirable.Experience managing 80-100 member teamsA good tech background working in...

  • Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Full time

    Job Description :- Work with customers and prospects to understand their current business challenges and determine how we can plan to provide a solution- Support the planning and execution of a portfolio of IT infrastructure projects while monitoring ongoing operation- Be responsible for stakeholder management, leveraging and disseminating IT service...

  • Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Full time

    Job Description :- Work with customers and prospects to understand their current business challenges and determine how we can plan to provide a solution- Support the planning and execution of a portfolio of IT infrastructure projects while monitoring ongoing operation- Be responsible for stakeholder management, leveraging and disseminating IT service...

  • Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Sampoorna Full time

    Job Description : - Work with customers and prospects to understand their current business challenges and determine how we can plan to provide a solution- Support the planning and execution of a portfolio of IT infrastructure projects while monitoring ongoing operation- Be responsible for stakeholder management, leveraging and disseminating IT service...