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Drive customer satisfaction and loyalty as a vital professional in our team. The Customer Success Manager plays a pivotal role in achieving two core objectives: Reactive and Proactive solutions.

Key Responsibilities:
  • Collaborate with internal stakeholders - Sales, Design, Operations - and external clients to resolve critical issues and provide timely updates.
  • Negotiate effectively with clients to secure mutually beneficial outcomes for all parties involved.
  • Monitor escalations and track high-priority ones through regular coordination between internal and external stakeholders.
  • Enhance customer experience by identifying delivery gaps and plugging them.
  • Assess 'at risk' projects with internal stakeholders and drive smoother services to clients.
  • Engage with clients, gather feedback, and ensure a seamless experience.
Required Skills and Expertise:
  • Higher education in any field.
  • 5-8 years of work experience in client-facing roles involving communication and negotiation.
  • Strong multi-tasking abilities and customer success management skills.
  • A structured thought process under pressure.
  • Ability to provide solutions.
  • Familiarity with home interior design-and-build issues.

This role requires a unique blend of customer service, negotiation, and problem-solving skills. If you're passionate about delivering exceptional customer experiences, this could be the ideal opportunity for you.