Gainsight Consultant – Technical Expert

2 weeks ago

Kozhikode, Kerala, India beBeeExpert Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking a technical expert to support our customer success strategy. In this role, you will act as the subject matter expert on Gainsight, driving business alignment and seamless adoption.

This position requires a mix of technical configuration, integration, and business processes – requiring you to understand client success processes, translate them into Gainsight capabilities, and ensure their effective implementation.

Key Responsibilities:

  • Act as the SME on Gainsight for Zywave's India team.
  • Own the configuration, customization, and administration of Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems (Salesforce, boundary apps, data platforms, etc.).
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.

Qualifications & Skills

  • 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows.
  • Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

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