
Director of Operational Support
1 week ago
Key Responsibilities:
Manage the daily operations of the administrative team, ensuring smooth functioning of office services and tasks. Provide direct administrative support to senior leadership, including managing schedules, organizing meetings, and preparing documents. Act as the point of contact for all office-related inquiries, requests, and issues. Maintain office supplies inventory and place orders when necessary; ensure office equipment and technology are in good working order. Coordinate and manage office-wide events, meetings, and conferences.
Team Leadership and Supervision:
Supervise and provide guidance to administrative staff, ensuring tasks are completed accurately and efficiently. Provide training and mentorship to new administrative employees. Develop and implement workflows, processes, and procedures to optimize team performance. Conduct performance reviews and assist in developing career growth plans for administrative staff.
Facilities Management:
Oversee the maintenance and upkeep of office facilities, ensuring a clean and safe working environment. Liaise with external vendors and contractors for maintenance, repairs, and office supplies. Coordinate office moves, seating arrangements, and space planning as required.
Documentation and Reporting:
Maintain accurate records of office activities, expenditures, and other relevant documentation. Assist in preparing and maintaining reports, presentations, and other materials for senior leadership and key stakeholders. Ensure compliance with company policies, safety standards, and other relevant regulations.
Process Improvement:
Identify areas for process improvement in administrative operations and implement solutions to increase efficiency and productivity. Work with senior management to streamline administrative procedures and improve team workflows.
Confidentiality and Compliance:
Handle sensitive information and documents with discretion and confidentiality. Ensure compliance with company policies and legal requirements related to administrative functions.
Special Projects:
Lead or participate in special projects as required by management, including office relocations, system upgrades, and organizational changes. Assist in developing and implementing new administrative systems or technologies.
Qualifications:
Education: Bachelor's degree in Business Administration, Office Management, or related field (preferred). Experience: Minimum of 8+ years in an administrative role, with at least 4-5 years in a supervisory capacity. Proven experience managing office operations and facilities. Strong background in supporting senior management and cross-functional teams. Skills: Excellent organizational and time-management skills with the ability to prioritize tasks effectively. Strong verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
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