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Technical Account Manager
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Grow FearlesslyWho are we?IDfy is Asia's leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we're solving trust challenges, making compliance easy,fraud detection smarter, and onboarding seamless.Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.IDfy's three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.Onboard IQ: An onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.OneRisk: A fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.Privy:A privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.From opening a bank account to landing a job, from securing a loan to making a payment—IDfy is there, ensuring thattrustis built,fraud is eliminated, and businesses can operate with confidence.At IDfy, our CSMs don't just manage accounts — they power the engine that keeps our BFSI clients runningsmoothly on our SaaS platforms. In this role, you'll be the go-to technical liaison, solving complex clientchallenges, guiding integrations, and making sure our solutions deliver value every single day.We are the PERFECT match if you have..Bring 3-5 years of experience in technical client success, solution engineering, or tech-heavy account managementHave strong knowledge of web technologies (APIs, applications, network & security protocols)Can translate tech jargon into business impact, keeping clients confident and informedHave hands-on skills in SQL, logs monitoring tools (Kibana, Stackdriver, CloudWatch), and dashboards/alerts (Metabase, Grafana, Prometheus)Understand BFSI priorities — uptime, security, compliance — and can align client needs with product capabilitiesCan engage directly with clienttech teams during integrations, pre and post go-liveThrive in a problem-solving environment where every client escalation is a chance to showcase ownershipBonus points if you've tinkered with scripting languages (Elixir/Python) or have exposure to cloud platforms (AWS,Azure, GCP)Here's what your day would look like...Act as the primary technical bridge between IDfy and BFSI clients, ensuring smooth onboarding and post-go-live journeysTroubleshoot issues raised via FreshDesk, tickets, or email — working across IDfy's Product & Tech hierarchies to resolve them quicklyPartner with clientIT and integration teams to drive seamlessAPI and platform integrationTrack and report on bugs, escalations, and release rollouts to keep stakeholders alignedCreate dashboards, alerts, and monitor system health to stay ahead of client-impacting issuesProvide feedback and insights to Product & Engineering, influencing product improvements and enhancementsEnsure every clientinteraction builds trust,reliability, and long-term success
