Remote Global Technical Support Specialist Position

2 weeks ago

meerut, India beBeeTechnical Full time

Global Technical Support SpecialistWe are hiring multiple skilled professionals to support global products and systems. These long-term freelance roles involve troubleshooting, customer interaction, application support, and technical analysis across various environments.Key Responsibilities:Troubleshoot real-time technical issues related to software, APIs, cloud services, networks, or system access.Manage and resolve tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Support SaaS product environments by monitoring logs, validating configurations, and escalating to engineering when needed.Handle L1 and L2 operational tasks like environment checks, user onboarding, issue replication, and root cause analysis.Perform basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Work across Windows, macOS, and Linux for user-level and application-level troubleshooting.Respond to alerts, perform routine system checks, and support incident management workflows.Document solutions, write knowledge base articles, and improve internal support processes.Requirements:Minimum 1–3 years of experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and ability to work with international teams.Benefits:100% remote work setup with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems.How to Apply:Contact us at Careers@SkillsCapital.io for more information.

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