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Customer Experience Specialist

2 weeks ago

surat, India beBeeCustomerSupport Full time

We are looking for a proactive listener and problem solver to provide exceptional customer service.Key Responsibilities:Maintain a positive attitude toward customers at all timesRespond promptly to customer inquiriesCommunicate with customers through various channelsAcknowledge and resolve customer complaintsDevelop in-depth knowledge of products to answer questions effectivelyProcess transactions, forms, applications, and requestsKeep accurate records of customer interactions, comments, and complaintsCollaborate with colleagues as necessaryProvide feedback on the efficiency of our customer service processTo be successful in this role, you should have a strong ability to multitask, prioritize tasks, and manage time effectively. A bachelor's degree in any relevant field is preferred but not required.