Customer Experience Specialist
3 days ago
Job OverviewThe Customer Experience Specialist is responsible for delivering exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer interaction. This role involves communication through phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism.Customer Support: Respond to customer inquiries via phone, email, or chat in a timely manner. Provide accurate information regarding products and services. Handle customer complaints and provide suitable solutions.Issue Resolution: Identify customer needs and offer the best possible resolution. Escalate complex issues to supervisors or technical teams when necessary. Follow up with customers to ensure issues are fully resolved.Documentation & Reporting: Maintain detailed records of customer interactions in CRM systems. Update customer accounts and process orders, returns, or requests. Generate daily/weekly reports as needed.Product & Policy Knowledge: Stay updated on company products and services. Understand and communicate company policies clearly to customers.Team Collaboration: Coordinate with sales, operations, and technical teams to resolve customer issues. Participate in team meetings, training, and performance reviews.Required Skills & Qualifications: High school diploma or equivalent; associate degree preferred. Strong communication skills (verbal & written). Ability to multitask, prioritize, and manage time effectively. Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk). Positive attitude and customer-focused mindset.Key ResponsibilitiesIn addition to the above responsibilities, the Customer Experience Specialist will also be responsible for:Maintaining accurate records of customer interactions.Providing excellent customer service through various communication channels.Collaborating with internal teams to resolve customer issues.
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Customer Experience
4 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations Specialist Location - Surat | Full-Time | On-site Niveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division. Key Responsibilities • Handle client queries via calls, email &...
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Customer Experience
3 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations Specialist Location - Surat | Full-Time | On-site Niveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division. Key Responsibilities • Handle client queries via calls, email &...
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Customer Experience
11 hours ago
surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations Specialist Location - Surat | Full-Time | On-site Niveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division. Key Responsibilities • Handle client queries via calls, email &...
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Customer Experience
6 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations Specialist Location - Surat | Full-Time | On-site Niveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division. Key Responsibilities • Handle client queries via calls, email &...
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Customer Experience Specialist
2 weeks ago
surat, India beBeeCustomerSupport Full timeWe are looking for a proactive listener and problem solver to provide exceptional customer service.Key Responsibilities:Maintain a positive attitude toward customers at all timesRespond promptly to customer inquiriesCommunicate with customers through various channelsAcknowledge and resolve customer complaintsDevelop in-depth knowledge of products to answer...
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Customer Experience Specialist
1 week ago
surat, India beBeeCustomerSuccess Full timeJob RoleWe are seeking a highly skilled customer success professional to play a critical role in ensuring our clients achieve measurable value from the TestGrid platform.This position requires a strategic, customer-focused professional with strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer...
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Customer Experience
4 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations SpecialistLocation - Surat | Full-Time | On-siteNiveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division.Key Responsibilities•Handle client queries via calls, email &...
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Customer Experience
6 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations SpecialistLocation - Surat | Full-Time | On-siteNiveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division.Key Responsibilities• Handle client queries via calls, email & WhatsApp•...
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Customer Experience
6 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations SpecialistLocation - Surat | Full-Time | On-siteNiveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division.Key Responsibilities• Handle client queries via calls, email & WhatsApp•...
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Customer Experience
6 days ago
Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations SpecialistLocation - Surat | Full-Time | On-siteNiveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division.Key Responsibilities• Handle client queries via calls, email & WhatsApp•...
