ServiceNow Platform Manager

2 weeks ago

varanasi, India beBeeServicenow Full time

Job Opportunity:The ServiceNow Technical Lead is responsible for overseeing a team of professionals working on the ServiceNow platform. This role requires technical expertise, leadership skills, and strong customer communication to deliver high-quality solutions.Main Responsibilities:Prioritize, organize, and manage incoming tasks related to the ServiceNow platform, ensuring timely delivery.Allocate tasks to team members based on skillsets, workload, and project requirements to optimize performance and meet deadlines.Serve as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Educate stakeholders about ServiceNow capabilities and assist in resolving complex technical or customer issues.Benefits and Qualifications:This position requires excellent leadership and technical skills, with experience in ServiceNow platform management and customer-facing communication.A successful candidate will have a deep understanding of ServiceNow's capabilities and limitations, as well as the ability to mentor and develop team members.Requirements:Please note that these are general requirements and may change based on the specific needs of the company.

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