ServiceNow Platform Specialist

1 week ago

agra, India beBeeservicenow Full time

ServiceNow Team LeadThe ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Key Responsibilities:Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).At least 5 years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).At least 2 years in a leadership or team lead role, managing technical teams.Proven experience in customer-facing roles, with strong communication skills.We Offer:A dynamic and collaborative work environment.Ongoing training and professional development opportunities.A competitive compensation package.

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