IT Service Problem Specialist

Problem Manager RoleThe IT problem manager is responsible for efficiently managing IT problems and incidents according to best practices.This role involves identifying root causes, implementing preventive measures, and ensuring continuous improvement within the IT service environment.Identify major incidents based on predefined criteria.Coordinate...

ITSM SpecialistJob Summary: We seek an experienced ITSM specialist to configure, customize, and maintain our Freshservice platform.Key Responsibilities:Configure and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows and integrations with other enterprise tools.Design and refine ITSM...

Job OverviewWe are seeking experienced professionals to join our team of Remote Voice Support Specialists and Email/Non-Voice Support Experts in providing exceptional customer service for our US-based clients.Voice Support Specialist: Handle inbound and outbound customer calls with professionalism, provide clear and accurate information, troubleshoot issues,...

Job OverviewThis role is responsible for configuring and maintaining the Freshservice platform, streamlining service management operations through automation workflows, SLAs, and integrations.Configure and customize various modules including Incident, Problem, Change, Asset, and Service Catalog.Implement workflow automation and SLA configurations to enhance...

Job OverviewAs a Solution Specialist, you will lead various pre-sales processes for high-value services opportunities. Your primary goal is to create comprehensive service proposals that meet client objectives while protecting the organization from scope expansion.You will work closely with internal and external partners to plan engagements, develop accurate...

Job DescriptionWe are seeking a skilled Insurance Coverage Specialist to join our team. As an Insurance Coverage Specialist, you will be responsible for providing technical support to internal clients regarding the placement and servicing of commercial and personal insurance coverage.Key ResponsibilitiesProvide expert knowledge on commercial lines insurance,...

Join Verdantas – A Top #ENR 81 Firm, We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team. In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and...

Job PostingWe are seeking a Customer Support Professional to provide exceptional service to our clients.Respond to customer inquiries via email, chat, and phone calls.Offer swift and effective solutions to resolve customer issues.Maintain detailed records of customer interactions in our CRM system.Collaborate with internal teams for a seamless customer...

Intellectual Property Specialist JobWe are seeking a highly skilled Intellectual Property Specialist to join our team. In this role, you will be responsible for developing and managing the company's intellectual property strategy.Main Responsibilities:Gain a deep understanding of our technology and product roadmap.Evaluate R&D outputs and perform IP...

Azure Integration ExpertWe are seeking an experienced Azure integration specialist to design and develop innovative solutions using Azure-based services.Developing integrations using Azure Logic Apps, Functions, Service Bus/Event Grid, and API Management (APIM)Building and maintaining REST APIs, workflows, and automation processes to enhance business...