Technical Support Executive

Why join Safeguard Global?  We want to help you "Work in Any Way" - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren't just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell:As an Application Support Engineer, you will act as a software detective, providing dynamic services by identifying and resolving issues across multiple components of applications. Your day-to-day responsibilities will include troubleshooting and resolving software-related problems to ensure seamless operations. You will provide global client support with excellent communication skills.How you will make a difference: Handle client queries and issues effectively.Participate in problem-solving discussions.Provide timely resolutions to software-related issues.Track daily Zendesk tickets and report to the manager.Build strong relationships with other service personnel to ensure issues are addressed efficiently and users are kept informed.Collaborate with cross-functional teams to resolve system problems.Follow up on issue resolution by logging defects and enhancement requests, working directly with the Engineering team, providing root cause analysis, and documenting issues.Log Jira tickets to the Engineering team for application-related issues.Minimum of 3 years of experience in the application support field.Willingness to work in rotational shifts if required.Basic understanding of SQL to troubleshoot database-related issuesWhat will give you an advantage: Handling client queries, resolving issues and participating in problem solving discussionsAble to provide timely resolutions to software-related issues.Has experience in daily Zendesk tickets tracking and report to manager. The ability to work effectively with other engineers.Good to have understanding how to work with APIs, web services.Who we are and what we do: Safeguard Global is….Global With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. Our Global Benefits  Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.   Bonding Leave: Enjoy paid leave to bond with your new family member.   2 Charitable Days: Contribute to causes you believe in.   Reward & Recognition Program: Be rewarded for your success and championing our values.   Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  Why become a Guardian:  International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  Next Steps:  To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.  Welcome to the Future of WorkAt Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.