Senior Technical Support Engineer

2 weeks ago

mumbai, India Intertec Softwares Pvt Ltd Full time

Key Responsibilities:Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers.Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices.Perform advanced troubleshooting and resolve complex issues related to SCCM client installations, software deployments, patch management, OS deployments, and Intune device management.Manage SCCM and Intune co-management scenarios, including workload migration from SCCM to Intune.Develop and maintain SCCM software packages, applications, task sequences, and Intune policies/profiles.Automate routine SCCM and Intune tasks using PowerShell and other scripting tools.Monitor and optimize the performance and health of SCCM and Intune services.Collaborate with security teams to implement SCCM and Intune-based compliance and security policies.Maintain detailed documentation of SCCM and Intune architecture, configurations, and procedures.Provide technical support and mentorship to L1 and L2 engineers on SCCM and Intune issues.Coordinate with vendors and Microsoft support for escalations, patch management, and hybrid integration issues.Plan and execute SCCM upgrades, Intune configuration changes, and migration projects.Required Skills & Qualifications:5+ years of experience managing and supporting SCCM environments.Hands-on experience with Microsoft Intune and hybrid co-management with SCCM.Expert knowledge of Microsoft System Center Configuration Manager.Strong understanding of Windows OS deployment using SCCM (OSD).Experience with Patch Management using SCCM and Intune.Proficiency in PowerShell scripting for automation and troubleshooting.Familiarity with Active Directory, Azure AD, Group Policy, Windows Server, and networking fundamentals.Experience troubleshooting SCCM client and Intune-managed device issues.Knowledge of Endpoint Protection and integration between SCCM and Intune.Excellent problem-solving, communication, and documentation skills.

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