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BDE / Telecaller – Call Center

2 months ago

chandigarh, India Raffles Educity Full time

Function/Department : Customer Service

Division : Mohali

Job Purpose:

The primary responsibility of the job holder is to make outbound calls and receive inbound calls, with the twin objective of providing support or information enquiries from consumers and tele-marketing to ensure the target number of walk-ins are achieved

Key Accountabilities :

The position is responsible for:

Achieving the target number of walk-ins per monthResolving customer queries and problems satisfactorilyEscalate cases required intervention from Head Call CentreCustomer Relationship Management QualificationGraduation Experience (Years)0 to 5 years Experience (Qualitative)English speaking, Punjabi or HindiImmigration service industryBPO Service industry