Highly Available Service Delivery Expert

1 week ago

thiruvananthapuram, India beBeeTechnical Full time

About the RoleAs a champion for businesses of all sizes, we're proud to be a fast-growing Australian scale-up reimagining business banking and payments.We believe in a level playing field where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances.Our team is hard at work building tools to make it happen. We're passionate about innovation, thrive in fast-paced environments, embrace challenges, hate bureaucracy, and disrupt the status-quo.What You'll Be Doing:Delivering projects that improve service deliveryBeing a senior member of a small team involved in hands-on service deliveryBeing a primary point of contact for escalated product issuesOwn and orchestrate triage, investigation, and resolution of complex technical issuesSharing knowledge with partner teamsUsing technical expertise to participate in application monitoringParticipating in incident response and bearing some on-call responsibilitiesWhat Skills and Experience We Are Looking For:Experience in software companies with customer-facing products is highly valued. Ability to manage multiple competing tasks & priorities in a fast-moving environment is also crucial.Strong technical background with excellent troubleshooting, analytical, and data skills, including familiarity with AWS services, active SQL skill set, release management toolset, and service reporting tools (Datadog or similar).Excellent communication skills and ability to build strong partnerships with engineering, QA, and customer-facing teams.Demonstrated experience participating in change management and incident response processes is a must.Predictive maintenance is not required but would be an added advantage.The Tools We Use:Familiarity with Hubspot, Jira, Datadog, Sentry, and third-party integrations is appreciated.Key Responsibilities:This position is designed for someone who can own and shape the commitment to excellent and highly available service delivery.Key Qualifications:Customer-focused mindset with attention to detailAbility to multitask, prioritize, and maintain organizationProblem-solving and analytical thinking skillsExcellent written and verbal communication skillsAdaptability, flexibility, and willingness to learnExpert-level technical skills and proficiency in relevant technologiesProven track record of delivering high-quality results in a fast-paced environmentCollaborative and consultative approachBenefitsOur company provides a competitive compensation package, opportunities for growth and professional development, a dynamic and inclusive work environment, and recognition for outstanding performance.

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