Highly Skilled Infrastructure Specialist
2 weeks ago
Job OverviewThe selected candidate will be responsible for maintaining and enhancing server, storage, and cloud infrastructure to ensure high system availability, reliable service delivery, and optimized performance.Maintain and optimize server infrastructure.Administer and support on-premises and cloud environments (AWS, M365, EMS).Perform proactive server/service monitoring and maintenance.Manage patches for servers and storage systems.Maintain inventory and asset records for Server/Storage/Cloud environments.Generate daily and weekly system performance reports using NOC tools.Create monthly availability and performance reports via the IT Service Desk.Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).Maintain accurate incident and resolution logs within the IT Service Desk system.Provide L2 and L3 technical support to end-users when required.Implement and track change management requests through the IT Service Desk.Adhere strictly to organizational compliance standards.On-Call & Escalation Support: Provide 24/7 on-call support for critical incidents.Client Responsibilities:Ensure timely availability of documentation required for service execution.Provide necessary access to facilities, systems, and data.Service Provider Responsibilities:Deploy a qualified, compliant, and background-verified on-site engineer.Monitor and respond to all IT Incidents, Requests, Changes, and Problems in line with agreed SLAs.Conduct and report quarterly audits of infrastructure performance to the Head of IT.Mandatory Requirements:Strong knowledge of M365, EMS, and AWS administration.Proven experience in server/storage/cloud support and asset management.Familiarity with ITSM tools, change/incident/problem management practices.Capability to deliver detailed reports and assessments in Excel and PowerPoint.Understanding and compliance with ISO 27001:2022 and TISAX standards.Willingness to undergo a technical interview and background verification as part of the selection process.
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Highly Skilled Automation Specialist
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Infrastructure Automation Specialist
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