Service Delivery Specialist

1 week ago

thiruvananthapuram, India beBeeDelivery Full time

Key Roles and ResponsibilitiesWe are looking for a skilled professional to manage the delivery of our services to clients.This role will involve preparing and presenting operational reports to clients, as well as driving enhancements to our service offerings.The successful candidate will be responsible for ensuring that analysts are meeting client SLAs and following procedures.They should have excellent report writing skills and be able to onboard new clients effectively.A key aspect of this role will be to continuously improve operations and client engagement.We also require someone who can develop deep understanding of client businesses and orchestrate strategic business planning, roadmaps, and workshops.Risk and issue management, problem management, scope management, change management, and major incident management are all critical components of this role.Required Skills and Qualifications:Excellent communication and interpersonal skills.Able to work in a fast-paced environment and prioritize tasks effectively.Strong analytical and problem-solving skills.Ability to work with multiple stakeholders and build strong relationships.Proficient in Microsoft Office applications, particularly Excel.Familiarity with IT service management frameworks such as ITIL.What We Offer:A competitive salary and benefits package.Ongoing training and development opportunities.A collaborative and dynamic work environment.The chance to work with a diverse range of clients and projects.About Us:We are a leading provider of business solutions.We pride ourselves on delivering high-quality services to our clients.We are committed to continuous improvement and innovation.How to Apply:Please submit your resume and cover letter.We look forward to hearing from you.

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