Customer Success Manager

Customer Success Manager  About Juice AI Juice AI is building the Creative Performance OS for modern brands. We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and high-performing creative platforms. Our tools help brands and creative teams jam with ideas, pressure-test concepts, and ship ads that actually move the needle. If you’re obsessed with creativity, curious about how AI can transform the way campaigns are imagined (not just produced), and love working at the intersection of strategy, product, and craft, we’d love to talk. Join us to help build the world’s most effective ads engine — and give marketers real AI leverage in the work that matters most. Role As a Customer Success & Account Manager , you’ll own relationships with our customers end-to-end—guiding them from first demo and contract all the way to onboarding, adoption, and expansion. You’ll be the face of JuiceLabs AI for your accounts: part strategist, part problem-solver, part trusted advisor. This role is perfect if you love making products successful, enjoy structured relationship-building, and are excited to grow accounts—not just manage them. What You’ll DoDemos & Solutioning Run tailored demos for prospects, new customers, and expansion opportunities. Understand customers’ requirements and show how JuiceLabs AI fits into their stack. Collaborate with product and tech to shape solution proposals that are both desirable for the customer and feasible for the team. Customer Onboarding & Adoption Lead onboarding for new customers: discovery, training, and go-live. Translate customer goals into clear success plans with measurable milestones. Help teams embed JuiceLabs AI into their day-to-day workflows so the product becomes “how they work,” not “another tool.” Contracts & Expansion Partner with client teams to structure commercial proposals, SoWs, and contracts. Identify upsell and cross-sell opportunities (new teams, features, or use cases) and drive them to closure. Account Management & Relationships Be the primary point of contact for your accounts—trusted, responsive, and proactive. Run regular check-ins to track progress against business goals. Build multi-threaded relationships across marketing, product, insights, and leadership stakeholders. Feedback, Insights & Advocacy Capture structured feedback from customers on product, UX, and outcomes. Work closely with product and design to translate feedback into roadmap inputs and experiments. Turn happy customers into champions—case studies, references, and pilot partners for new features. Process, Playbooks & Data Help create and refine playbooks, templates, and resources (decks, guides, FAQs, Looms) to scale Customer Success. Keep CRM and internal systems updated so the team has a clear view of health, pipeline, and forecasts. Who You Are A relationship builder who enjoys working closely with customers and stakeholders. A problem-solver who can connect business goals to product capabilities. Comfortable with commercial conversations —pricing discussions, and value justification don’t scare you. Curious about AI, SaaS, and marketing/commerce, and how they intersect. Structured and organized —you can manage multiple accounts, priorities, and timelines. A strong communicator —clear in writing, confident on calls, and comfortable presenting to senior leaders. Requirements 3–5 years of experience in Customer Success, Account Management, or Client Services in a Martech / Ad Tech (marketing / adtech / martech / research/e-commerce is a plus). Fluent in advertising , campaign management, insights & brand building across the funnel with a hold of contemporary practices of marketing. Experience owning a portfolio of accounts with targets around retention, adoption, or expansion.  Comfortable running demos, trainings, and stakeholder workshops . Familiarity with CRMs. Ability to work with data: read dashboards, interpret usage trends, and turn them into actions. Bonus: Experience working with AI-driven tools, marketing teams, or growth-focused organizations. Why Join Us? Impact from Day 1 : Own key customer relationships and directly influence revenue, product direction, and growth. Learn Fast : Work closely with founders, product, and design teams in a fast-moving environment. High Impact Role : Get the best of both worlds—customer success and account management, strategic and commercial. Ownership : You’ll have a real voice in how we build our customer motion and playbooks. Career Growth : Grow into senior CS/AM leadership as we scale in one of the hottest spaces— AI + SaaS + Ads & Marketing Tech. If you’re excited to help customers turn AI into a real competitive advantage—not just a buzzword—we’d love to talk.