Customer Success Manager
3 days ago
Role Overview Lead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross functional teams including Tech, Digital and Product. Responsibilities Client Relationship Management & Opportunity Development Meet and engage with clients regularly to understand business needs, challenges, and upcoming opportunities. Conduct a targeted number of client meetings focused on exploring new business opportunities and solution enhancements. Serve as the primary point of contact, ensuring a consistent, positive client experience. Revenue Growth from Existing Clients Drive revenue expansion by identifying cross-sell and up-sell opportunities across TLC’s service portfolio. Present new solutions, value-added offerings, and custom services to increase client investment. Track account performance and ensure revenue targets are consistently met or exceeded. Product / Service Rollout & Delivery Ensure timely and successful implementation of solutions in collaboration with Tech, Digital, and Product teams. Coordinate project timelines, manage deliverables, and ensure a seamless client onboarding and transition experience. Monitor rollout health and proactively resolve any issues or dependencies. Post Implementation Reviews & Success Measurement Conduct structured reviews with clients to evaluate the success of new solutions. Capture measurable impact, client feedback, and recommendations for improvement. Report insights internally to inform product enhancements and future client engagements Product Demos Deliver compelling demos to existing clients and prospective customers. Demonstrate product features, benefits, and use cases tailored to client needs. Support the sales team during pre-sales stages where required. Training Conduct training sessions for new clients, ensuring they are fully equipped to use TLC platforms and services effectively. Create training materials, guides, and support resources as needed. Measure training success through adoption metrics and user engagement. Additional Responsibilities Maintain accurate records of client interactions, opportunities, and progress in CRM tools. Collaborate with internal teams to drive continuous service improvements. Provide thought leadership, insights, and best practices to enhance overall client satisfaction and retention. Experience 6 - 10 years of experience in Customer Success, Account Management, or Client Services from luxury background (preferably hotels). Proven experience in managing clients and driving revenue growth. Strong understanding of digital products, implementation processes, and customer lifecycle. Excellent communication, presentation, and relationship - building skills. Ability to manage multiple clients and projects simultaneously. Analytical mindset with the ability to conduct success reviews and generate insights
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Customer Success Manager
1 day ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
1 week ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
2 days ago
bangalore, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
3 days ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply).- You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
1 day ago
bangalore, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Bangalore, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
1 day ago
bangalore, India TestGrid.io Full timeJob Title: Customer Success Manager Location: Surat, Gujarat (On-site) Company: TestGrid Employment Type: Full-time Salary Range: As per market standards Job Role We are seeking a highly skilled Customer Success Manager (CSM) who will play a critical role in ensuring our customers achieve measurable value from the TestGrid platform. In this role, you will...
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Customer Success Manager
3 days ago
bangalore, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift) Location: Pune, India (Onsite strongly preferred) Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours) Remote: Considered only for exceptional, highly experienced candidates About JobTalk.ai JobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...
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Customer Success Manager
3 weeks ago
bangalore, India Gleantap Full timeCompany Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a...
