Customer Success Manager

7 days ago

Bengaluru, India Wayground (formerly Quizizz) Full time

This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do:

  • Own the Renewal Process:
    Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
  • Strategic Stakeholder Engagement:
    Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
  • Deliver Value-Driven Conversations:
    Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
  • Mitigate Churn Risks:
    Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
  • Uncover Growth Opportunities:
    Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
  • Collaborate for Success:
    Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
  • Track & Report Progress:
    Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.

Who you are:

  • 2+ years of customer success experience with US market exposure.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Excellent written communication skills and impeccable grammar.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.

  • Customer Success Manager

    16 hours ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer success manager

    9 hours ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    1 week ago

    Bengaluru, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management - Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    7 days ago

    Bengaluru, India CBL Data Science Full time

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success. Health insuranceProvident fund

  • Customer Success Manager

    3 days ago

    Bengaluru, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    7 days ago

    Bengaluru, India Nudge Full time

    About Nudge Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer. Role Overview As a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...