Head - Captive Stores (Pan India)

1 day ago

bangalore, India Chai Point Full time

At Chai Point, we are looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie

Department: Retail Operations – Stores (Captives)

Role: We are looking for a resource responsible for the P&L of the Captives business with ownership, clear goals and responsibilities on revenue margins and overall profitability. This includes right from operations, planning, and enhancing customer experience to implementing marketing campaigns resulting in delivering results. It involves solving key business problems and be involved in strategy formulation and execution.

Responsibilities:
Drive the Business Growth of all the Captive Stores
Lead & execute the overall strategy, market growth and operations of the vertical
Set and drive key business initiatives across the vertical through events, new stores selection.
Continuous ideation towards team building and growth of the brand.
Responsible for revenue target achievement, cost containment, adherence to Company SOPs
As a member of the core team you will participate in most of the decisions and are expected to add great value.
Month on Month Improvement of Key Metrics like Same Store Sales Growth, Customer retention, NPS
Ensure appropriate SOP’s are streamlined and monitored for better control.
Seamless co-ordinations with all aggregators and be one-point contact for dispute resolution.
Interact with business heads, marketing, finance, operating teams and ensure disputes are resolved in the best interest of the customer and company.
Reduce - modifications, cancellations, kitchen preparation times
Ensure listing with a good quality restaurant ranking on all relevant platforms
Ensure 100% store uptime in all delivery channels
Communicate business plans to store teams to ensure maximum returns
Analyse possible risks and opportunities wrt actual Vs plan and highlight ahead of time for action
Be a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution.

Requirement:
Extremely strong organizational skills, with the desire to work in an environment of rapid growth·
Self-driven go-getter who can match the energy levels of the passionate leadership team of the company·
Prior experience of P&L Management and team handling
An ability to think ahead of the curve in terms of market scanning and business development·
Strong Operations experience with people orientation.
Working against very strict deadlines·
Leading the sales force and sales engine in the retail stores from the front·
Strong conviction in customer service and orientation
Strong back in process-oriented work culture
Sales & Marketing experience will be an added advantage.

Relevant Work Experience: 8 - 12 years with an MBA

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