Tier 2 Support Engineer
6 days ago
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. Papaya Global is looking for a highly skilled Tier 2 Support Engineer to elevate our technical support team in India. This role is crucial in strengthening the team’s technical expertise, ensuring high-quality customer service, and acting as a bridge between support, R&D, and product teams.As a Tier 2 Support Engineer, you will mentor team members, handle complex technical investigations, and collaborate cross-functionally to improve processes and best practices. If you’re an experienced SaaS professional with deep technical knowledge and leadership abilities, this role is for youYou will:Serve as the technical expert for the support teams.Provide mentorship, training, and knowledge-sharing sessions to enhance team capabilities.Lead complex technical investigations and guide team members on troubleshooting best practices.Handle escalated, high-complexity technical cases, ensuring quick and effective resolution.Work closely with customers to debug and resolve critical platform issues.Develop and maintain knowledge base (KB) articles to enhance self-service support.Act as the main liaison between Support, R&D, and Product teams to troubleshoot and resolve technical issues.Advocate for customer needs by identifying recurring issues and driving resolutions.Guide internal teams on best support practices to improveInvestigate system logs, database queries, and API communications to diagnose issues.Utilize tools like Salesforce, Coralogix, AWS, Slack, GitHub, and Databases for technical analysis.Contribute to process improvements and automation initiatives as the role evolves.Requirements:5+ years of experience in global SaaS technical support (must-have).Strong proficiency in SQL, API troubleshooting, and web debugging.Experience analyzing logs and understanding service-to-service communications in a cloud-based environment.Prior experience mentoring or leading technical teams is a big plus.Strong ability to communicate complex technical concepts to different stakeholders.Experience working cross-functionally with R&D and Product teams.Ability to work in a hybrid model (India-based).Passion for customer success and technical problem-solving.
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Tier 1 support engineer
2 weeks ago
Bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2 B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 Support Engineer
1 week ago
bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 support engineer
3 weeks ago
Bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2 B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 Technical Support Engineer
7 days ago
bangalore, India Trantor Full timeShift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 Technical Support Engineer
7 days ago
bangalore, India Trantor Full timeShift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Technician, tier 1 support
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Bangalore, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT& T and many others, by providing Global Content Distribution, Localization,...
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Bangalore, India ExpEDIum Full timeSummary : As a Production Support Engineer you will be required to learn i Tech’s exp EDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future. This position requires well rounded product support experience of 2 to 3 years....
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bangalore, India Symosis Security Full timeLocation : Remote (India) Type : Full-Time Company : Symosis Security About Symosis Security Symosis is a cybersecurity consulting firm purpose-built for the AI-native, cloud-first era. We help public-sector and enterprise clients mature their security operations through managed services, offensive testing, governance, and automation. We’re expanding our...
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SOC/NOC Team Lead
1 week ago
bangalore, India Symosis Security Full timeLocation: Remote (India)Type: Full-TimeCompany: Symosis SecurityAbout Symosis SecuritySymosis is a cybersecurity consulting firm purpose-built for the AI-native, cloud-first era. We help public-sector and enterprise clients mature their security operations through managed services, offensive testing, governance, and automation. We’re expanding our MSSP...
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Cyber Security Offshore Delivery Head
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bangalore, India A top Tier IT Services Full timeJob Title: Head – Cybersecurity Delivery Location: Bangalore/MumbaiAbout the Role Our client, a large global IT services organization, is looking for a senior leader to manage end-to-end Cybersecurity Delivery across multiple global clients. The role requires managing large-scale teams and complex cybersecurity programs across the EU and Americas...
