Tier 1 Technical Support Engineer
7 days ago
Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions. Responsibilities: Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone. Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS). Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours). Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers. Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary. Document each incident, troubleshooting process, and resolution in the service management system. Participate in shift rotation for 24×7 support coverage, including weekends as required. Skills Required: 1 - 3 years of experience in technical IT support, preferably in a production environment. Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms. Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB). Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues. Strong communication skills and the ability to handle multiple support requests concurrently. Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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Tier 1 Technical Support Engineer
7 days ago
bangalore, India Trantor Full timeShift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 support engineer
2 weeks ago
Bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2 B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 Support Engineer
1 week ago
bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 support engineer
3 weeks ago
Bangalore, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2 B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Technician, tier 1 support
4 weeks ago
Bangalore, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT& T and many others, by providing Global Content Distribution, Localization,...
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Tier 2 Support Engineer
5 days ago
bangalore, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Technical Support Specialist
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bangalore, India NIKSUN Full timeJob Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...
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Technical Architect
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Bangalore, Karnataka, India Version 1 Full timeCompany DescriptionVersion 1 has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees...
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Technical Support Representative – Voice
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bangalore, India TRDFIN Support Services Pvt Ltd Full timeLocation: Noida Sec 135 Role & responsibilities: • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. • Walks customers through common phone hardware and...
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Technical Support Engineer
2 weeks ago
bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...