Tier 1 Technical Support Engineer
1 week ago
Shift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.Responsibilities:Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.Document each incident, troubleshooting process, and resolution in the service management system.Participate in shift rotation for 24×7 support coverage, including weekends as required.Skills Required:1 - 3 years of experience in technical IT support, preferably in a production environment.Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.Strong communication skills and the ability to handle multiple support requests concurrently.Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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Technician, Tier 1 Support
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Bangalore, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
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bangalore, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technical Customer Support Representative
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bangalore, India RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
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Technical Customer Support Representative
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bangalore, India RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
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Technical Customer Support Representative
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Bangalore, Karnataka, India RingCentral Full timeSay hello to possibilities It s not everyday that you consider starting a new career We re RingCentral and we re happy that someone as talented as you is considering this role First a little about us we re the 2 billion global leader in cloud-based communications and collaboration software We are fundamentally changing the nature of human interaction giving...
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